Lucky Land

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Terms & Conditions

Last updated: 2/20/2026

Welcome to Lucky Land (“we”, “our”, “us”).

By accessing or placing an order through luckylandshop.com (“the Site”), you (“you”, “customer”) agree to be bound by these Terms & Conditions. Please read them carefully before ordering.

If you do not agree with any part of these Terms, please do not use the Site or place an order.

1. Products & Mystery Scoops
  1. Our items are sold in a “mystery scoop” / surprise box style.
    • You may choose themes (e.g., cute, anime, mixed), but final item selection will always depend on available stock and the randomness of the scoop.
2. Pricing & Currency
  1. We reserve the right to change prices, offers, and product availability at any time without prior notice.
  2. Additional charges such as shipping fees or payment platform fees (if any) will be shown at checkout before you confirm your order.
3. Orders & Payments
  1. By placing an order, you confirm that:
    • You are at least 18 years old, or have permission from a parent/guardian.
    • The information you provide is true, complete, and accurate.
  2. Your order is considered “placed” once it is submitted at checkout. Your order is considered “confirmed” once payment has been received and verified.
  3. We currently accept payments via:
    • Bank transfer, and/or
    • GCash, and other listed options at checkout.
  4. Orders will not be shipped until payment has been received and verified.
4. Shipping & Delivery
  1. Once an order has been handed over to the courier, shipping time and handling are outside our direct control.
  2. You are responsible for providing the correct and complete shipping address. We are not liable for deliveries delayed or lost due to incorrect addresses or unclaimed parcels.
  3. If a parcel is returned to us due to incorrect address or failure to receive, we may:
    • Reship the parcel after you pay the new shipping fee, or
    • Cancel the order and refund the product cost minus any shipping and handling fees, at our discretion.
5. Returns & Refunds

Because Lucky Land operates using mystery-style scoops, we have a strict no-return, no-refund policy for change of mind or for not liking the items received.

However, we may consider a return or partial refund in the following cases:

  1. Wrong item type
    • Example: you ordered a cute scoop and received something clearly outside that category (e.g., completely unrelated item due to packing error).
  2. Major defect or damage clearly affecting the use of the item (and not caused by normal shipping wear, mishandling, or accidental damage after you receive it).
  3. Missing item(s) compared to what was promised in your selected tier (e.g., significantly fewer items than the minimum count for that scoop).

For any of the above:

  • You must contact us within 7 days of receiving your order.
  • You must provide clear details of the issue so we can investigate.

If a refund or replacement is approved, the solution may be:

  • Replacement of the affected item(s), or
  • Store credit, or
  • Partial or full refund at our sole discretion based on the situation and stock availability.

To qualify for review, you must provide:

  • Your order number, and
  • One (1) full, uncut, and unedited unboxing video showing:
    • the sealed package,
    • the label, and
    • the complete process of opening the box and checking all items.

If no uncut unboxing video is provided, we may not be able to verify the issue and may decline the request.

6. Cancellations
  1. Unpaid orders:
    • Unpaid orders will be automatically canceled if payment is not received within 48 hours of checkout.
  2. Paid orders:
    • Once an order is paid, it is considered final and cannot be canceled, changed, or refunded, except in cases covered under our Returns & Refunds policy above.
7. Personal Data & Privacy
  1. We collect and store only the information needed to:
    • Process your order,
    • Ship your items, and
    • Contact you about your purchase.
  2. We do not sell your personal data to third parties.
  3. For more information, please see our Privacy Policy page.
8. Intellectual Property
  1. The Lucky Land name, logo, branding, website design, images, and content are owned by us (or used with permission) and are protected by applicable intellectual property laws.
  2. You may not copy, reproduce, or use our content and branding for commercial purposes without our written consent.
9. Limitation of Liability
  1. We are not liable for:
    • Indirect, incidental, or consequential damages arising from the use of our products or website.
    • Delays or issues caused by couriers, customs, or third-party platforms.
  2. To the fullest extent permitted by law, our total liability for any claim related to your order will not exceed the total amount you paid for that order.
10. Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after such changes means you accept the updated Terms.

11. Contact Us

If you have questions about these Terms & Conditions or about your order, you may contact us through our contact us page